Lufthansa listening to customers †Free samples for Students

Questions: 1.For a voyager flying with Lufthansa, what precisely establishes the administration offering? 2.Identify the unmistakable and immaterial parts of the administration? 3.What are the primary parts of the administration that recognize it from physical items? 4.What measures may clients consider while choosing a carrier for business travel? 5.For physical items, the purchaser can contact, see or feel and look at elective proposals before choosing which brand to buy. Considering the general elusiveness of aircraft administrations, by what means may a carrier client decide the decision of transporter? 6.How would the showcasing of a help offering contrast from that of physical items? Distinguish the fundamental manners by which the specialist co-op would adjust its promoting procedures to make an upper hand. Answers: 1.Answer-Lufthansa has with time converged as one of the quickest developing carrier brand and as a result of its administrations and great brand name it has gone out to the best and most popular by the individuals making a trip to universal places(Hauser, 2015). The vast majority of the individuals lean toward this carrier in view of the best administrations and all the things gave to the greatest and full fulfillment of the individuals. So for a voyager who is flying with Lufthansa, the carrier offers to him an incredible number of administrations. To develop the interest and make a viable picture the organization offers administrations which fulfill the interest and needs of the travelers without limit. The organization gives to the travelers the best lodge team, the better framework, mindful and very much experienced lodge individuals and the all around prepared pilots, the new and all around formed armada of planes and the best specialists for the individuals. So the organization offers the key support of the travelers is dealing with them and focusing on them. Henceforth, they term you as the key assistance offering. The organization, Lufthansa, claims that taking consideration if the likings and aversions of the individuals who are voyaging is the most significant part advertisement it is a result of this solitary the individuals are attracted towards you and to join and travel in your carriers. In this way, Lu fthansa weights on dealing with the individuals who are going with them and for them the individual voyaging has the preeminent force and all the consideration ought to be accomplished for him. 2.Answer-any help is such which fulfills the requirements and requests of the customer or the individual who has wanted for such an assistance. Prior just products were considered as something which would fulfill the requirements of the people,(Hauser, 2015) yet it isn't such. The administrations resemble impalpable products, which can't be contacted, just felt. The administrations are given by many individuals and numerous individuals take on administrations so as to be fulfilled. The administrations which are rendered are for a cost, much the same as the products. The clients who take on a help, to get their requests and needs fulfilled, pay for the administrations. The administration division has thus, rose to wager the quickest developing part in the 21st century as pretty much consistently we rely upon somebody or someone for an assistance. The administration which one takes can give an unmistakable, which can be seen and contacted angle. Though the other viewpoint is the impalpable angle. The substantial part of the administrations can be taken as the foundation which is offered to the clients, the nature of food and items utilized, and anything which gives a feeling of touch. The elusive perspective can be the fulfillment, the feeling of reliance, the satisfaction which one got subsequent to getting the administrations and the anything which is felt by the client and is mental, something which can't be seen or contacted. 3. Answer-Physical items are anything which can be seen or contacted. They are likewise something which can be expended and have a substantial effect(Toporek, 2016). These merchandise can be anything extending from food items, to books, to goods to make up packs, from garments to anything which can be contacted and have a physical structure and nearness. These merchandise will in general offer fulfillment to the individuals who need to expend such items and they give feeling of bliss and solace that they have the thing. With approach in the innovation and developing business sector and with developing needs and differing tastes, one new type of items have come pervasive like administrations which give equivalent fulfillment to the requirements of the buyer, known as administrations. Administrations are things, for example, cantina administrations, from the aide, of specialist, or educator, or anybody which will in general furnish you with something which fulfills your need and request. So administration and physical items can be recognized on different grounds. The physical items as the name says can be seen and contacted and have a physical appearance. The administrations are of elusive nature and it must be felt. One can browse the products from its outward appearance while no external appearance of the administrations. Physical items may have a timeframe of realistic usability and can likewise be held for the future use. However, the administrations can't be kept; they must be expended when they are rendered. Consequently both the physical items and administrations can be recognized from one another yet one will in general take care of them two. Both are done to fulfill the requirements and requests of the buyers and with developing section of time administrations business has begun to rise a ton. 4. Answer-When a client is picking things, or when he needs to pick something from various choices, there are different things which the individual should seriously mull over. From the expense, till the solace, esteem for cash, and so on., there are numerous variables which are considered before settling on an item or administrations. Thus, various things are assessed before a choice is shown up at for picking something from a wide scope of alternatives. At the point when individuals are settling on a carrier for the business travel, they will in general consider a great deal of things before choosing the aircraft as they would spend a ton to get the offices and they would need a decent encounter for the excursion which they will leave on. Thus, while picking a carrier for business travel, the accompanying components are remembered during determination. The client would pick the best foundation, the carrier which would give agreeable seats. The team ought to be cautious just as ought to be prepared to help and ought to be prepared. The air ought to be great and the plane ought to be all around cleaned and comfortable. The solace during a business class travel is fog, which ought to be deliberately dealt with. The movement toll ought to be not very indulgent. The carrier picked should coordinate the status of the individual voyaging. There ought to be a decent hole between the economy and the business class and the individuals ought to be taken well consideration off. The excursion ought to be thoroughly an incentive for cash Thus, following are the components which ought to be taken consideration off while choosing a carrier during business travel. 5. Answer-while buying physical items, individuals have a favorable position that they will in general observe and even feel what they need to purchase. They can pass judgment on the item, they can see its value, and they can even take a preliminary of it and afterward choose whether it merits the buy or no. this is the greatest favorable position of purchasing the products which have a physical structure or presence as the physical nearness permits the purchaser to assess the value of the great and the fulfillment which one would get from it. It helps in telling the purchaser that the great which he would buy would merit the purchase and will it fulfill their desire and request or no. In any case, while taking the administrations there is no possibility of getting a preliminary. It resembles a sink or swim circumstance. It is possible that you take up the administration and pay or simply don't profit the administration. So while choosing an immaterial item individuals will in general go on the assumed worth of the things and even what the past clients need to state with respect to the item. Thus, while picking a carrier transporter, individuals right off the bat will in general observe the presumptive worth, the image of the airplane and the administrations it gives. The criticism is taken from the individuals who have just voyage and even the sources, for example, magazine and papers can be taken to think about the aircraft organization. Such sources, help in choosing the carrier organization. 6. Answer-as the physical item contrasts from the administrations; the promoting of both these things also would vary. While the physical items might be given out for preliminary and to be contacted and encountered, the administrations are for the most part offered at limited costs. The showcasing of the administrations would likewise incorporate overviews and the criticisms of the individuals who have just experienced such administrations. The physical items might be shown and the individuals might be pulled in to them, as the physical items can be made eye engaging for the individuals so they stick out and are picked by the individuals, yet such things is impossible with the administrations. The administrations can't be shown; thus the individuals are simply pulled in to utilize the administrations by offering limits. The specialist organization can put his promoting aptitudes as a favorable position in the accompanying manners Appearing through pictures and recordings what level of framework they give Demonstrating the criticism of the clients who have taken their administrations previously. Demonstrating their rating and articles in the papers and other type of media. Drawing in individuals by offering them limits of the administrations for a specific timeframe. Demonstrating how they stand apart from their rivals. References Hauser, M., 2015. Tuning in: Processes, Functions and Competency - Page 203. London. Seiden, J., 2017. Detect and Respond: How Successful Organizations Listen to Customers. London: Springer. Toporek, A., 2016. customersthatstick.com. [Online] Available at: https://customersthatstick.com/blog/the-significance of-tuning in-client care/[Accessed 14 May 2017].

During American Industrialization, it would have b Essay Example For Students

During American Industrialization, it would have b Essay een for all intents and purposes difficult to take care of the considerable number of issues that confronted each gathering. Rather, the best technique would have been to tackle the issues that would somehow or another have had the best negative effect on society. The gathering that was most contrarily influenced by industrialization was the ranchers. In view of the dangerous development of large business, the ranchers were deserted with a tremendous disservice. Since any huge organization would give administrations like the railways the most business, it just appeared well and good for those administrations to give extraordinary rates and benefits. Along these lines, a significant number of the poor ranchers failed, and inevitably, about every one of them would have, causing a significant lack of cultivating items. The best way to keep this from happening would be for the administration to direct exchanges between administrations like the railways and enormous companies, and apply those equivalent exchanges to the ranchers. This would give little ranchers an equivalent opportunity to rival the bigger partnerships. On a related issue is independent company. Much the same as in the past, huge business is attempting to utilize its enormous impact to increase a preferred position against its littler rival. For this situation, its independent companies. The enormous organizations would every now and again structure partnerships with one another, or trusts, so they could get together to send their opposition into liquidation. An answer for this issue would be for the legislature to control these trusts, and conclude that in the event that it is to the greatest advantage of the nation, to not let a particular trust between two organizations structure. The achievement of such a program can be seen by taking a gander at how significant the U.S. Equity Department is to us today. Another gathering that was contrarily influenced by the mechanical insurgency was the kids. They had to buckle down long, hard hours for not exactly adequate compensation. This was an aftereffect of the avarice from the enormous organizations to make however much benefit as could reasonably be expected, with next to zero respect for their laborers prosperity, or that of social orders. The most down to earth answer for this issue is ban physical work of youngsters younger than 16. Also, it ought to be compulsory for those kids to go to an open or tuition based school framework. This would not just enormously help the enduring kids and give them the best possible instruction that they need, yet it would likewise let loose the activity showcase for the huge joblessness advertise that was confronting numerous grown-ups in that time. Those are the most commonsense answers for the issues of the modern transformation that would cause minimal measure of outcomes. They would have made America during the mechanical unrest a greatly improved spot during its progress from a little, pragmatic nation to a monetary monster.

The Truth About Borderline Personality Disorder

The Truth About Borderline Personality Disorder BPD Diagnosis Print The Truth About Borderline Personality Disorder By Leonard Holmes Medically reviewed by Medically reviewed by Steven Gans, MD on May 05, 2017 Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. Learn about our Medical Review Board Steven Gans, MD Updated on September 30, 2019 Leon Harris/Getty Images More in BPD Diagnosis Treatment Living With BPD Related Conditions Most of us have heard of borderline  personality disorder  (BPD) and much of what we hear seems to be negative. Patients with this disorder have gotten a bad reputation, thanks - in part - to the movie Fatal Attraction. BPD tends to be poorly misunderstood as it is, so to say that the main female character in Fatal Attraction represents a typical BPD sufferer is unfair and unrealistic.   Criteria for the Diagnosis of Borderline Personality Disorder   A diagnosis of borderline personality disorder is made by a mental health professional using the  Diagnostic and Statistical Manual of Mental Disorders, 5th Edition (DSM-V) criteria established by the American Psychiatric Association. In order to be diagnosed with BPD, you must meet five or more of these nine symptoms: Frantic efforts to avoid abandonment, whether real or imagined and experiencing extreme emotions when any abandonment is perceived.  Having had unstable and intense interpersonal relationships that involved both extremes of idealizing the relationship (Hes perfect for me!) and not valuing the relationship (I cant stand him!).Not having a stable self-image or identity.Engaging in impulsive and risk-taking behavior such as spending money, having unsafe sex, substance abuse, reckless driving, binge eating, and the like.Repeated suicidal behavior or threats or self-mutilation.Having extreme and intense moods, such as irritability, anxiety, or depression that last from a few hours to a few days.Continual feelings of being empty.Having anger issues, including intense anger that is inappropriate for the situation, inability to control temper, being angry all the time and/or engaging in physical fights.Feeling disconnected from your mind or body and having paranoid thoughts when youre under stress, leading to potential psychotic episodes. Who Develops Borderline Personality Disorder? Recent research has shown that many people diagnosed with BPD are trauma survivors. Genetics may also play an important role in developing BPD. Studies show that if you have a parent, sibling,  or child with BPD, your chances of developing it yourself are five times greater. There also appears to be neurological impairment in people with BPD, meaning that certain areas of the brain do not communicate well with other areas. Borderline personality disorder usually starts in adolescence or young adulthood. An estimated 1.6 percent of adults deal with BPD  though that number could be significantly higher. Females are typically the population that is diagnosed, but studies have shown that males have tended to be misdiagnosed with post-traumatic stress disorder (PTSD) or depression instead of BPD. Treatment There are several psychotherapy approaches that have been proven to be helpful in borderline personality disorder. One of these, dialectical behavior therapy (DBT), is an approach that combines techniques from several approaches  and takes advantage of a combination of group and individual therapy. Though the Food and Drug Administration (FDA) has not approved the use of any medications to treat BPD, some physicians prescribe them to BPD patients to help reduce certain symptoms like depression or anxiety.   Find Help From the 9 Best Online Therapy Programs Living With Borderline Personality Disorder Being diagnosed with borderline personality disorder means you have taken your first step to getting your symptoms under control. Your physician will work with you to develop a personalized treatment plan that maximizes your quality of life while reducing your symptoms as much as possible. This can take time and multiple adjustments, so be patient and keep communication open with your doctor about how you are doing. Surround yourself with supportive people and learn everything you can about BPD so you can take steps to increase your mental well-being.

The Core Values Of A Christian Family - 1012 Words

Throughout my entire life, it seemed as though everything was centered around my family’s collective core morals and an unwritten ethic code instilled in me as I grew up. My family’s principles remain a major part of my life, especially as I begin the transition to independence in the adult world. Considering my family has always been one of the most important things to me, I have always placed value on what I have learned from them and where we come from. My big, small-town family gave me a sense of what it means to help others, how we can accomplish this goal, and for what reasons. Being raised in a close-knit, Christian family with strong values will assist me in understanding how to be successful in terms of compassion and†¦show more content†¦I was lucky enough to grow up with so much support. Growing up like this taught me the importance of family and how to learn from them, which I believe led to an even deeper and rapid establishment of our familyâ€⠄¢s core values. My family as a whole has always taught me the importance of hard work, service, honesty, dependability, trustworthiness, and pure kindness. My Pappaw Buddy was like our superman; no matter what his physical condition was, he was always willing to help our neighbors. He never rested when he was supposed to because to him, there was work to be done. Another very important rule my family follows is to smile and speak to everyone you meet. Establishing meaningful connections has always been important to us, especially in our small-town setting. When my grandfather passed away, the entire town mourned; this showed me how many lives he really did touch, and how important it is to live for others. Since my family lived so close together, we had many family traditions that remain important. We gather for nearly every holiday for a meal and routine. For Easter every year, we have an Easter egg hunt and dinner at my grandmother’s house. For Christmas Eve, we always wen t to my great-grandparents house and had dinner and exchanged gifts. For Christmas, we celebrated at home, and then went to my grandmothers for breakfast with our cousins. The importance of all of the holidays we celebrated was that no matter what was going on in our lives,Show MoreRelatedThe Ethical Dilemm Abortion Essay1233 Words   |  5 Pageswhich will be addressed from a Christian based worldview. Additionally, since abortion is a controversial subject, it is necessary to take into account the potential resolutions of the issue, and how they can be contrasted to Christian values and core beliefs. Ethical Dilemma A woman gets pregnant after a long time of trying, however, medical tests confirm that the baby has Down syndrome. She has a successful career but wants to maintain it balance with her family. Although the woman feels uncomfortableRead MorePersonal Statement959 Words   |  4 Pageswithin the students’ knowledge, appreciation, understanding, ability, and skills which will prepare them for responsible Christian living in a complex world.† In implementation, the practice of ethical action, redemptive service and responsible citizenship within the church, local community, and globally, are emphasized. As an older student at Lee University, I admit that these values were heavily communicated to me, by my mother, from an early age. After high school, I did not pursue a vocation andRead MoreMy Personal Statement On My Life1694 Words   |  7 Pageslead them to remember and describe some of my personal values that I practiced with them. The first value will be the Christi an Faith which I practiced as much I could by attending the services at the church with my family, making my daughter attending the Sunday school, participating in the project of the hunger people, attending the bible study in the church, and dealing with people in a nice way. The people at my work may mentioned some values like being on time, calling them from time to time ifRead MoreFilm Analysis : Movie, Film, And Films1706 Words   |  7 Pagesthought to the world. A very few Christian film professionals contribute an impact in society, while secular film professionals are racing to produce â€Å"high quality† productions. They overpower and conquer the technology and creativity in filmmaking; their stories are written with amusing and strong concepts, their visuals are impressively aesthetic and artistic; their teams committed to professionalism. 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Firstly looking at a brief summary of Sikhism and Christianity and a look at their beliefs. Then looking at the core values as protrayed by Christianity and Sikhism. Finally then comparing the core values of Sikhism and the core values of ChristianityRead MoreAn Ethical Dilemma About Abortion Essay1496 Words   |  6 Pagesthat tests their morals and values. They will encounter a situation that forces them to weigh the good and bad against beliefs they have held their entire life and make a decision that could affect their life forever. Those core beliefs are what influences the person’s decisions, their sense of right and wrong as well as their perceptions about every situation they face. This paper will evaluate an ethical dilemma about abortion in relation to the Christian worldview s core beliefs and offer solutionsRead MoreThe requirement of the Accounting 132 project is to go out and interview about the company. The1000 Words   |  4 Pagescome through t he company’s door. The company’s main goal is to train member’s values, skills and relationships; and turn those skills into positive behaviors, better healthy lifestyle and achievement. The second area of focus is healthy living across Oahu’s communities. YMCA is representing the voice of health and well-being. The company’s second goal is to focus on people well-being and balance. YMCA has brought families closer together, encourages good health and fosters connections through fitnessRead MorePersonal Values, Culture, And Religious Beliefs883 Words   |  4 PagesPersonal Values Personal values are derived from an individual’s idea of what is good, right, useful, or important. Values like honesty and discipline increase efficiency and will aid in being a positive example to others (Boundless, 2015). Values and traditions are typically shaped by the influences of family, culture, and religious beliefs. Sociologist Morris Massey defines three periods in our lives where our value system is developed. These periods are known as the imprint period, modelingRead MoreMy Nursing Philosophy : My Personal Philosophy Of Nursing1093 Words   |  5 Pagesright, and all disciplines can claim their own philosophical bases that form guidelines for their goal† (Meleis, 2012, p. 28). In simpler terms, philosophy is your worldview and thought process of life. Our philosophy transcends into our beliefs and values’, examining our philosophy allows us to discover what is important to us and helps define priorities and goals (Meleis, 2012, p.28). Being aware of our philosophy creates individuality in each person creating the foundation of the person we want

Elizabethan Poetry Analysis - 1292 Words

The Female Figure in Elizabethan Drama and Poetry The Elizabethan era was marked by a flourishing of the arts, particularly literature. Many famous poets and writers such as Shakespeare and Marlowe were prevalent in this time and they all sought to be unique from one another. Through this race to be the best, they used common themes while taking a wide variety of approaches towards each subject. Even works done by the same author hold different values in an attempt to stand out among the crowd. For Example, in Elizabethan dramas and poetry, female figures have commonly played the parts of the beloved, the desired, and the dangerous. Throughout my analysis, I will be discussing these different views of women as seen in Shakespeare’s†¦show more content†¦In the sonnet, his mistress is his beloved and he loves her more due to her unique and interesting appearance compared to stereotypical beauty, which he breaks down throughout the poem. Likewise, in the Twelfth Night, Viola is the beloved of Olivia, and Olivia the beloved of Orsino. Although Viola was guised as a man, Olivia still tells her/him â€Å"I love thee so, that, maugre(despite) all thy pride, nor(neither) wit nor reason can my passion hide† (Shakespeare, Twelfth Night, p. 1222). Olivia’s confession does not come as a surprise to the reader since according to Ake, â€Å"Olivia does seem, at least initially, to find Cesario/Violas youthful, feminine demeanor intriguing, but their interview reveals the extent to which Olivias desire for Cesario/Viola emerges not from similarity (in speech or conduct), but precisely from the differences s/he embodies and the poetic alternatives s/he offers† (Ake). Cesario is Olivia’s beloved and her passion for Cesario (Viola) is one that is due to her being a female although Olivia is unaware of this. She is attracted to Viola’s poetry which differs from Orsino’s since Viola speaks beyond surface appearances and in stead, directly discusses her personality while Orsino’s poetry makes her, Olivia, vague and allows it to be interpreted in a variety of manners (Ake). Ake says,Show MoreRelatedCritical Analysis of Shakespeares Sonnet 1301111 Words   |  5 PagesCritical analysis of Shakespeare’s Sonnet 130 Shakespeare’s Sonnet 130 compares the speaker’s lover to a number of other beauties—and never in the lover’s favor. Her eyes are â€Å"nothing like the sun,† her lips are less red than coral; compared to white snow, her breasts are dun-colored, and her hairs are like black wires on her head. In the second quatrain, the speaker says he has seen roses separated by color (â€Å"damasked†) into red and white, but he sees no such roses in his mistress’s cheeks; andRead MoreWho ever loved that loved not at first sight ? analysis1629 Words   |  7 Pagesof the value of her sacred chastity, attempts to hold Leander off for a time. Eventually they are overcome by their feelings, and, though they are both a little unsure of how to proceed, they consummate their love. The poem ends as morning dawns. Analysis Hero and Leander is a poem – an epyllion, that is, a short epic poem – which Marlowe composed based on work by the sixth-century poet Musaeus. The story, of course, is much older, based on various versions of a Greek myth. The narrative itself isRead MoreWorld Events Influencing Shakespeare ¨s The Tempest Essay example1277 Words   |  6 Pagesâ€Å"What’s past is Prologue† – William Shakespeare Shakespeare lived and produced much of his famous works during the time when Queen Elizabeth ruled England and Ireland. This era was known as the Elizabethan Era. The world and its people were quickly evolving. It was the â€Å"golden age† of poetry, music and literature. It was in the midst of European exploration that Shakespeare wrote, The Tempest. It would be safe to suggest that many of the worldly events during this time, such as the shipwreck ofRead MoreEssay on Analyzing Poetry2868 Words   |  12 PagesAnalyzing Poetry It is possible to compare and contrast poetry from different literary periods by selecting a poem from each period and examining its use of structure, style, and imagery to enhance its theme. 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Paradox, juxtapositionRead MoreTHE MAIN FEATURES OF THE METAPHYSICAL POETRY ILLUSTRATED BY JOHN DONNE1637 Words   |  7 Pages THE MAIN FEATURES OF THE METAPHYSICAL POETRY ILLUSTRATED BY JOHN DONNE The term metaphysical poetry is used to describe a certain type of 17th century poetry. Metaphysical poetry is concerned with the whole experience of man. It means that the poetry is about showing knowledge and thoughts from different areas of experience, especially about love, romantic and sensual; about mans relationship with God and about pleasure, learning and art. Read More Analysis of film Shakespeare in Love Essay1158 Words   |  5 PagesAnalysis of film Shakespeare in Love The film Shakespeare in Love shows that even in the 21st century Elizabethan drama impacts its audience as it did in the 1500s. The film captured England and the important influence of Elizabeth I during the Renaissance period. 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But what is Shakespeare   trying to say? Though it seems there will not be a simple answer, for a better understanding of Shakespeares Sonnet 73, this essay offers an explication of the sonnet from The Norton Anthology of English Literature:      Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   That time of year thou mayst in me behold   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   When yellow leaves, or none, or few, do hang   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   UponRead MoreThe English Renaissance : The Golden Age1861 Words   |  8 PagesBritish history being held for the success of literary, cultural and scientific inventions that signaled expanded new ideas and led to achievements. Renaissance ideas in England slowly impacted a lot , making the second half of the 16th century, the â€Å"Elizabethan Era†, the highlight of the English Renaissance. The time of Shakespeare was also the time of one of the most memorable monarchs, Elizabeth I. The reign of Queen Elizabeth was a comparison with the English Renaissance partially being held for

Effects Drugs Have on Urban Communities Free Essays

{draw:rect} Did most urban communities start out as nice as most suburban communities are today? Yes, they did. The government built subsidized housing complexes for low income households; today they are called â€Å"the projects† or the ghetto. These communities have been run down over the years by vandalism, and crime, most of these criminal activities that take place in these urban communities are drug related. We will write a custom essay sample on Effects Drugs Have on Urban Communities or any similar topic only for you Order Now Even though drugs can be bought out of any community, the urban communities are the most effected by drug activities. Drugs are destroying the urban communities. Children can buy drugs off almost every street corner and most of the youth in the urban communities are or have been in jail for drug sales. {draw:frame} Crime rates have gone up in urban communities because of drug activities. Every day an article can be read in the newspaper about crimes in urban communities. Most of these crimes are drug related. The drug dealers that are on the streets get busted for selling drugs almost every day and charged with sale charges and possession charges. Police departments set up sting operations to catch these dealers in the act. Addicts are arrested daily as well. They get caught with drugs they have purchased and receive possession charges. Drug dealers often rob each other for their supply,which results in breaking and entering charges, burglary charges, and sometimes even murder charges. Addicts tend to steal and rob to support their habit and usually get caught and arrested for these crimes. Drug addicts will rob stores, strangers in the street, even family members to get money for their drugs. That is not the only crimes addict commit. While under the influence of drugs some people commit acts they normally would not do, such as killing, stealing, or driving which could result in people getting hurt. They get high and do things without thinking. With all these problems in the urban communities, it becomes difficult to sell property at its book value. It becomes an undesirable place to live. People who are looking for reasonable priced housing get discouraged because of the environment that surrounds these houses. Nobody wants to live in these areas with all the drug related crimes and drug activities that go on. These issues cause the property values to go down in urban communities. Below is a bar graph to show the difference in property values between urban communities and suburban communities. Average Property Values {draw:frame} Even though drugs can be bought out of any community, the urban communities are the most effected by drug activities. Drugs are destroying the urban communities. Children can buy drugs off almost every street corner and most of the youth in the urban communities are or have been in jail for drug sales. I think if the public paid more attention or cared a little more about the drug related problems that are over powering our urban communities, these communities can be taken back from the criminals that have run them down so bad that they are so obsolete in the government’s eyes. Then maybe instead of spending thousands of dollars into communities that don’t really need it, that money could get put to good use in an urban community that really needs improvement. Hernandez, R. (2010). VCStar. com. Scripps Interactive Newspapers Group. Retrieved from http://www. cstar. com/news/2010/feb/09/suspect-went-on-drug-related-crime-spree-tells/ Jonathan Butler. (2004). BROWNSTONER. Retrieved from http://www,brownstoner. com National Drug Intelligence Center. (January 1, 2006. ). National Drug Intelligence Center. Retrieved from http://www. justice. gov/ndic/pubs5/5140/index. htm Secretary of the Publications Board. (2010). United nations. Retrieved from http://www. un. org/esa/so cdev/poverty/subpages/iyephab. htm The world bank group. (2010). Urban poverty. Retrieved from http://: http://go. worldbank. org/QH7WZFCPK0 How to cite Effects Drugs Have on Urban Communities, Papers

Level of Satisfaction with MBA Program and Starting Salary

Question: Write a Report on the Level of Satisfaction with MBA Program and Starting Salary. Answer: In the ever-changing global arena, education plays a vital role in developing human resources in the workplace. Pursuit of higher education is attractive to many individuals especially where it leads to high salary. This is because organizations have a propensity to prefer highly trained employees in order to enhance their human resource portfolio and have a competitive edge over other organizations. According to the Economist (2014), salaries of MBA holders have recently been a center of attention for the media. Rydzewski and Eastman note that the major attributes of selecting an online MBA program for post graduate students is certification of the program, flexibility and quality services. When making a choice of the university to enroll in, applicants want to be certain that the school is accredited by the relevant authorities; the study hours can fit into their schedules and that the services offered are worthwhile in terms of quality and time. They postulated that the cost and t he type of program offered are vital characteristics and demographics, gender, income level and age contribute to choice of an MBA program. According to Fortuna (n.d), an MBA an acronym of masters of business administration is a post-graduate degree offered at many universities around the world. Available in universities both small and prestigious, MBAs are often achieved in around five to seven total years of college and have been offered since the degree was first introduced at Dartmouth in 1900. Individuals are offered a chance to study while still in employment through studying part-time courses. Most MBA programs are offered on part-time basis to cater for employed individuals who would like to advance their careers in an effort to gain promotions in their workplace and or look for better paying jobs. Most employers support MBA programs for their employees by funding the programs. Jones (2003) contends that Master of Business Administration (MBA) provides an opportunity for students to work and at the same time study. This kind of MBA program is preferred by most universities and has attracted many working class individuals to enroll in MBA programs. According to Jones, the average period taken to complete an MBA for part time students is less than three years. He further concludes that is one of the major reasons why employers offer scholarships to MBA students due to the flexibility of time required to be in school does not affect working hours. Some MBA programs are tailor made for corporate executives by arranging the lessons after working hours and weekends. He further concluded that in the United Kingdom between 10,000 and 15,000 individuals enroll in MBA e-learning programs annually. According to Enwistle (2003), the motivation of students plays a key role on how they eventually perform in their studies. He suggested that there is a correlation between the satisfaction level of students and their what they expect to achieve after their studies. The expectation of students has various elements in determining the relationship between motivation and expectations. This elements are broadly divided into inherent and external motivational factors. Jensen (2010) inferred that there is variation between remuneration for students who have studied in a private school and those who have studied in a public school in the US. Green et al. (2011) found similar results in his study in the United Kingdom. Several studies on the impact of salary packages to be associated with pursuit of higher learning. Walker and Zhu (2011) investigated the association between the variation of salaries based on the discipline in learning and also the final grading of undergraduate studies. They also sought to determine salary scale of an individual was associated with the propensity to seek postgraduate studies. Arbaugh(2010) investigated the departmental attributes and demeanors in forty-six MBAcourses carried out in a two-year duration. His results revealed that the prescribed lecturer activities indicated in most online courses as teaching aids, the unofficial activities based on propinquity demeanors had a positive correlation with students perception of learning and their level of satisfaction with the learning system. The study also established that the frequency of lecturers to login to their school accounts and the amount of time spent per login period had a negative correlation with perception of students to learn. He concluded that there is need for online lecturers to systematically structure and categorize the courses earlier so that they can effectively and efficiently cater for the students while in an online learning session. Endres, Chowdhury, Frye, and Hurtubis (2009) identified course curriculum as a feature of making a choice of various MBA programs. They attributed this phenomena as the fact that individuals want to feel that they are satisfied in their pursuit of intended goals. They suggested that level of satisfaction with course curriculum is based on the program rigidity, equality, and communications with the instructor or fellow students. The characteristics associated with level of satisfaction students derive from an MBA program are technological quality, positive attitude of the instructors who are consistently engaged in students progress. These characteristics positively motivate students to take up online MBA courses that fit into their needs and time (Endres et al., 2009). This report therefore sought to investigate the various aspects associated with the claims that enrolling in an MBA program is commensurate with earning a bigger salary. This paper was based on data collected from a su rvey of students from class of 2012 of The University of Western Ontario. Various tests were carried out based on the concerns raised by Marie Daer, an aspiring MBA applicant. Association between Age and Starting Salary It has been held that the age of an individual is likely to impact on the starting salary upon employment. This report sought to investigate whether age was likely to have any association with the remuneration package individuals based on the sampled data and if so was it significant to make inference to the population. This was done by determining whether there was a linear relationship between age and starting salary. If at all there existed a linear relationship was the strength of the relationship strong enough? The variables used for this test were age as the independent variable (IV) and starting salary as the dependent variable (DV). Statistical Package for Social Sciences (SPSS) was used to carry out the statistical tests throughout this report. Table 1: Descriptive Statistics of Age and Starting Salary According to table 1 above the mean starting salary was 39,025.69 associated with a standard deviation of 50,951.56. The Average age of the students of the class of 2012 was 27.36 years. The correlation matrix as shown in table 2 below revealed a negative weak correlation (-0.063, n = 274) between age and starting salary. This meant that the older an individual the less the starting salary. Table 2: Correlation Matrix of the Association between Age and Starting Salary The coefficient of determination to determine the degree of association between the IV and the DV was very weak at .004 (0.4%) meaning there was very little relationship or change in starting salary that can be explained by an individuals age as shown in table 3 below. Table 3: Coefficient of Determination of Age and Starting Salary Table 4 below shows an F statistic at one degree of freedom that was associated with a p value of p = 0.302. The hypothesis decision was to fail to reject the null hypothesis and concluded that there was statistical evidence to support the claim that age was associated with starting salary. Association between Gender and Salary The researcher sought to determine whether gender was likely to impact on an individuals starting salary. To establish this t test was used. This kind of statistical test was used since the independent variable (IV) age was a category type of measurement with only two groups while the dependent variable (DV) starting salary was a continuous type of measurement. However, various assumptions were made namely that the sample was normally distributed, the sample was randomly selected from the population, there were no outliers and that variations were roughly equal across the two groups that is male and female. The bivariate descriptive statistics of starting salary between males and females indicated that on average females had a higher starting salary of 45,121.07 compared with males mean salary of 37,013.62 as shown in table 4 below. The question therefore was whether this variation was brought about by a statistical error of chance or was significant enough to form a basis of conclus ion that starting salary differs based on gender. The null hypothesis therefore was that there was no difference in starting salary based on gender. Table 4: Bivariate Analysis of Starting Salary between Genders According to the results of the t-test the p value of the Levenes test for equality of variances was 0.619 which was more than .05. This meant that that we had not violated the assumption of homogeneity of variances as shown in table 5 below. Findings of the test revealed a test statistic of -1.138 at 272 degrees of freedom that was associated with a p value of 0.256. The hypothesis decision therefore was to fail to reject the null hypothesis. In this regard, the conclusion made is that there was no statistical evidence to infer that starting salary had any relationship with gender (t = -1.138, df = 272, p = 0.256). Table 5: Independent Sample T test for Gender and Starting Salary Whether total GMAT is Associated with overall GMAT percentile (marks) There was a concern from the applicant to determine whether GMAT score made a difference in the final marks in the school. To determine this, the variables used were the total GMAT and the overall GMAT percentile. The test statistic appropriate for this was the paired sample t test. Table 6 below revealed that the sampled participants had an average total GMAT score of 619.45 (standard deviation= 57.54) while the overall GMAT percentile was 84.2 (standard deviation= 14.02, n= 274). The concern however, was to determine whether the differences in the means between the two variables were associated. Put another way, was there any reason to suggest the total GMAT had an effect on the final marks (overall GMAT percentile) achieved by the students? The null hypothesis was that there were no differences between the means of total GMAT score and overall GMAT percentile. Table 6: Descriptive Statistics of Total GMAT and Overall Percentile The results revealed a strong positive correlation of .848 (84.8%) between total GMAT score and overall GMAT percentile as shown in table 7 below. The question was whether the association between total GMAT and overall GMAT percentile obtained from the sample data was significant to make inference to the entire population. Table 7: Correlation Matrix for total GMAT Score and Overall GMAT Percentile The findings revealed a test statistic of 191.56 at 273 degrees that was associated with a p value of p 0.01. The hypothesis decision was therefore to reject the null hypothesis and thereby conclude that there was in fact evidence to suggest that total GMAT was associated with the overall GMAT percentile as shown in table 8 below. Table 8: Paired Sample T Test between total GMAT Score and Overall GMAT Percentile Whether Students Liked the MBA Program To determine whether past students in the school liked the MBA program offered, the degree of satisfaction variable was used. This was a ranked scale of one through ten where one represented low satisfaction and ten represented the highest satisfaction. However, those participants who did not answer the survey and those who answered but did not disclose salary data were excluded from the analysis since such data would have given unreliable results. The data was first analyzed descriptively by determining the mean and standard deviation as well as the minimum and maximum scores as shown in table 9 below. Table 9: Descripive Statistics of Degree of Satisfaction with MBA Program According to the results above, the maximum score on the degree of satisfaction with MBA program from the sample was seven while the minimum was one. The average score was 5.57 associated with a standard deviation of 0.98. This initial analysis revealed that based on the sampled data, the level of satisfaction with the MBA program was slightly above average. However, it was important to determine whether such a score could be expected in the entire population. In this regard, it was hypothesized that the mean score on level of satisfaction with the MBA program is not different from that of the population. A one sample t test was used to perform the analysis. Table 10: One Sample T test for degree of Satisfaction with MBA Program The one sample t test on degree of satisfaction with MBA program revealed a test statistic of 85.76 at 227 degrees of freedom that was associated a p value of p 01. The test value was set at zero since under the null hypothesis, there was expected to be no difference between the observed mean and the mean of the population. Since the p value was less than .01 the decision was to reject the null hypothesis and conclude that there was evidence to suggest that the mean degree of satisfaction was different from that of the sample. The confidence interval also revealed that we can be 95% confident that the degree of satisfaction with MBA program will fall between 5.44 and 5.69 based on our sample of 221. Relationship between Language and GMAT There was concern as to whether an individual whose first language was not English meant that his or her GMAT score could be low compared to those whose first language was English. To test this variation, first language variable as the independent variable (IV) and total GMAT score as the dependent variable (DV) were used using the independent sample t test. Table 11: Descriptive Statistics for Language and total GMAT score The descriptive statistics of the total GMAT score based on language revealed a higher GMAT for students with English as their first language with a mean score of 622.27 (standard deviation= 56.61) compared with students with another language as their first language at 598.13 (standard deviation= 60.88). This initial analysis revealed a variation that seemed to suggest that students with English as their first language were likely to perform better in GMAT than those with another language as their first language. The significance of this variation was therefore sought to identify whether the variation could be expected in the entire population or not. The null hypothesis was there is no variation in the total GMAT score based on language. Table 12: Independent Sample T Test of Total GMAT Based On Language It was assumed that the sample was randomized and the Levenes test for equality of variances was 0.069, which was more than .05. This meant that the assumption of equality of variances had been met. The findings revealed a test statistic of 2.248 that was associated with a p value of p = 0.025 that was less than the alpha level of .05. The hypothesis decision therefore was to reject the null hypothesis. It was concluded that language formed a basis of determining the total GMAT of students. Conclusions According to the results in this report, the correlation between age of the participants and their starting salary revealed a weak negative correlation of -0.063. This meant that the older a student was the less starting salary he or she would expect. This relationship, though significant was very weak based on the correlation coefficient and a very weak coefficient of determination. In terms of gender, there was no statistically significant evidence to suggest that gender was associated with starting salary. The overall GMAT percentile from the sample was 84.2 percent. This meant that out of the sampled data, the overall mean GMAT score of 169.45 was in the 84th percentile. Put another way, the sampled students tested better than 83 percent of those who took the test. The results revealed a positive correlation of 0.848 (84.8%) between total GMAT and GMAT percentile. This correlation was statistically significant (t= 191.56, df = 273, p .01). The degree of satisfaction with MBA program on average was 5.57 with a standard deviation of 0.98. This result revealed that the MBA program was satisfactory. There was sufficient evidence to conclude that at 95% confidence level, it would be expected the mean level of satisfaction with the schools MBA program would be between 5.44 and 5.69. Students with English as their first language got a higher mean total GMAT score of 622.27 compared to those with English as a second language who got 598.13. This variation of mean total GMAT score based on language was found to be statistically significant (t= 2.25, df= 272, p= 0.025). Recommendations This report recommended that joining the MBA program for the university under review would be beneficial since the overall percentile of the students is ranked high. This could be attributable to the school having high quality teaching staff, adequate studying resources and an enabling environment conducive for learning. References Arbaugh, J. (2010). Sage, guide, both, or even more? An examination of instructor activity in online MBA courses.Computers Education,55(3), 1234-1244. doi:10.1016/j.compedu.2010.05.020 Endres, M., Chowdhury, S., Frye, Hurtubis, C. (2009). The Multifaceted Nature of Online MBA Student Satisfaction and Impacts on Behavioral Intentions.Journal of Education for Business,84(5), 304-312. doi:10.15417/1881 Entwistle, N. (2003.).Concepts and conceptual frameworks underpinning the ETL project(p. 3, Rep.). Retrieved March 11, 2017, from https://www.ed.ac.uk/etl ETL Occasional Reports Fortuna, M. (n.d.). What Is an MBA Degree? Retrieved March 11, 2017, from https://classroom.synonym.com/mba-degree-5436104.html Green, F., Machin, S., Murphy, R., Zhu, Y. (2011). The Changing Economic Advantage from Private Schools.Economica, n/a-n/a. https://dx.doi.org/10.1111/j.1468-0335.2011.00908.x Jensen, R. (2010). The (Perceived) Returns to Education and the Demand for Schooling.Quarterly Journal Of Economics,125(2), 515-548. https://dx.doi.org/10.1162/qjec.2010.125.2.515 Jones, H. (2003).The Independent.The Independent. Retrieved 9 March 2017, from https://www.independent.co.uk/student/postgraduate/mbas-guide/a-brief-history-of-the-mba-583562.html [2011-04-10] Rydzewski, D. N., Eastman, J. K., Bocchi, J. (2010). Important Characteristics in an MBA Program: The Perceptions of Online MBA Students.American Journal of Business Education (AJBE),3 (4). doi:10.19030/ajbe.v3i4.411 Walker, I. Zhu, Y. (2011). Differences by degree: Evidence of the net financial rates of return to undergraduate study for England and Wales.Economics Of Education Review,30(6), 1177-1186. https://dx.doi.org/10.1016/j.econedurev.2011.01.002

Stephane Mallarme Essays - Symbolist Poets, Prince Des Potes

Stephane Mallarme St?phane Mallarm?, a French poet, became one of the most important masters of French symbolism, a nineteenth-century movement in poetry that stressed impressions and moods rather than descriptions of reality (Online). The poetry of Charles Baudelaire, Arthur Rimbaud, Paul Verlaine, and others strongly affected Mallarm?'s writing (Online). He used symbolism to represent human emotions to make his poems unclear, thus avoiding direct communication with his readers (Online & World Book 110,111). Mallarm? was born in Paris on March 18, 1842 (Online). After his mother died when he was seven years old, his grandmother became his parental role model. His education included upper-class boarding schools where he often felt out of place because of his middle class background. When he was fifteen, the death of his younger sister, Maria, greatly influenced his poetic development. He turned from Romantic lyricism to much more morbid subjects like Baudelaire's Les fleurs du mal. In 1860, he received his baccalaureate degree from a "lycee" in Sens. After an apprenticeship in the Registry's office, in 1862 he had his first sonnet published in Le papillon, a literary journal. In 1862 Mallarm? married Maria Gerhard and became a teacher in Tournon. The difficult duties of teaching often interrupted his poetic work and thoughts. Although his students made fun of him, Mallarm? was not discouraged and continued his writing. After translating Edgar Allan Poe's English poems into French, Mallarm?'s chief influence became Poe rather than Baudelaire. He began to compose long imaginative poems and a prose poem called Herodiade, the biblical story of Salome who caused John the Baptist's murder. Then he wrote his best-known poem L'Apr?s-midi d'un faune (Afternoon of a Faun), which explores the difference between reality and fantasy (World Book 110,111). After moving to Paris in 1875 and becoming a teacher at College Rollin, Mallarm? began to associate with such famous French poets as Theodore de Banville, Paul Verlaine, and Gustave Kahn (Online). These and others visited him on Tuesday evenings (les mardis), and these poets became known as les mardistes. Mallarm? spoke about using words as symbols and was considered an oracle. He became known as the "Master of Symbolism" because of the great effect he had on the poets of his age. To honor his colleagues, he later wrote Toast funebre and "Le tombeau d'Edgar Poe" ("The Tomb of Edgar Poe"), a poem telling of Poe's "eternal genius" despite his sad life. This poem is one of the most often quoted poems in French literature. In 1869, Mallarm? started but did not complete Igitur: ou, la folie d'Elbehnon, twelve prose fragments of different lengths (Online). Classified as a story, a prose poem, and a drama, Igitur did not appeal to feelings but to the intelligence of the reader. It shows his lifelong preoccupation with death, infinity, fantasy, and absence. Despite Mallarm?'s requests to dispose of his Igitur notes at his death, his son-in-law, Dr. Bonninot, tried to reorganize the prose fragments and published them in 1925. In his final work Un coup de des jamais n'abolira le hasard (A Throw of the Dice Never Will Abolish Chance), Mallarm? showed his interest in musical verse form and set his words in different typefaces to illustrate visually the subject of the poem and to stress the unity of thought and sound. Mallarm? thought that one should not change or paraphrase the language of a poem (Americana 143). He believed that sacred things are surrounded in mystery and that poetry has secrets that should be protected, just as religion does. According to Mallarm?, poetry is not like music because the latter cannot be understood by all. To this poet, the silences in a poem are just as important as the words. He also thought that the reason for writing poetry is the creation of poetic language; therefore, poetry itself is the subject of all poems. Although Mallarm? tried to develop a "Grand Oeuvre," he spent so much time and energy thinking about the true nature of poetry that he was unable to write this work (Online). He sometimes suffered from depression and lack of creativity due to his changing poetic intentions, his dislike for instant pleasure in literature, and his insistence that the reader himself search for the symbolic meaning in poetry. His most important contribution is to the Symbolist Movement and modern poetry, for it shows his feeling that what can not be explained in poetry is able to be understood through exact symbolic language. St?phane Mallarm? has had great influence on twentieth century poetry, although his own poetry is limited (Collier's). His attitudes, theories, and

Social Networks in Modern Business

Social Networks in Modern Business Introduction In recent past, social networking has been on the rise. Many companies and individuals have embraced use of social networks because of their many benefits. For example, companies are using social networks to interact with customers.Advertising We will write a custom assessment sample on Social Networks in Modern Business specifically for you for only $16.05 $11/page Learn More Many companies have successfully used social networks to improve their understanding of the modern marketplace (Jue and Kassotakis 45). For example, Del Monte uses social networks to reach out to its customers in a process referred to as customer intimacy (Rainer and Ceglieski 160). The company has developed three platforms to facilitate communication and interaction with customers. Social networks are beneficial to both individuals and companies. However, they have several disadvantages that limit their reliability and efficiency. Disadvantages include exposure of data to security risks, possible reduction in employee performance, reduced ability to monitor employees, and reduced organizational efficiency and productivity. Advantages of social networks Social networks have many advantages that have resulted in increased demand and use. They provide information, enable businesses do things in new and more efficient ways, facilitate communication, and enhance collaboration (Jue and Kassotakis 55). Common social media tools that organizations and individuals use include Twitter, Facebook, blogs, MySpace, and others that allow free interaction with customers. Social intranets area common aspect of communication in many organizations. Many organizations sue them as a tool for internal communication.Advertising Looking for assessment on business communication? Let's see if we can help you! Get your first paper with 15% OFF Learn More Social networks transform computers into reliable and efficient sources of information. As such, in dividuals can access information from numerous sources on the internet. On the other hand, companies and individuals can conduct research because adequate information is available on different topics and disciplines (Haigh 77). Availability of adequate and relevant information has transformed ways in which organizations conduct business. Reliability of social networks is the main reason why many organizations choose them as primary sources of information. In addition, retrieval of information is fast and cost-effective (Haigh 78). In olden days, organizations hired research companies to collect information from customers. However, with advent of social networks, organizations collect first hand information from customers through social networking services such as Facebook, Twitter, and MySpace. Another advantage of social networks is that they facilitate communication (Rainer and Ceglieski 167). They promote communication channels such as chat rooms, emails, call centres, and voice messages that reduce costs of operations. A study conducted on more than 290 organizations located in America, Asia, and Europe found out that more than half of them rely on use of social intranets for communication within the organization (Rainer and Ceglieski 169). Among them, the most common social networking tool used was instant messaging. It was used by 77 percent of surveyed organizations. Other commonly used tools included streaming audio and video.Advertising We will write a custom assessment sample on Social Networks in Modern Business specifically for you for only $16.05 $11/page Learn More However, the study found out that even though many organizations use social networking tools for internal communication, their use among employees is still poor. In many organizations, social media is used to facilitate communication between employees, and team members. It has been used for top-down communication between employees and management. For example, blogging promotes communication between employees and managers in organizations that have large teams of employees (Rainer and Ceglieski 169). One advantage of use of social networks is because many of them do not compromise privacy. In addition, communication between employees and managers promotes effective organizational dialogue between different levels in an organization (Jue and Kassotakis 58). Another advantage of using social networks for communication in organizations is enhancement of relationships and efficiency. It is easy for employees to give their ideas, opinions, and feedback regarding any organizational mater without fear of victimization by supervisors or managers (Haigh 81). For example, during a crisis, communication between different levels of an organization is quick and effective in solving the crisis. Social networks support new ways of conducting business (Rainer and Ceglieski 160). For example, they support new ways of marketing and advertising, supply chai n management, customer service, and human resource management.Advertising Looking for assessment on business communication? Let's see if we can help you! Get your first paper with 15% OFF Learn More New methods of conducting business enable organizations and businesses develop competitive advantage strategies that enhance survival in the highly volatile and uncertain modern business environment (Haigh 41). For example, many organizations save a lot of money that was traditionally used to advertise products by using social networks. Instead of conducting expensive marketing and advertisement, organizations rely on social networks to share experiences with customer on certain products introduced in the market (Haigh 44). In addition, customers share information regarding products and companies on social networks. This serves as an efficient marketing strategy for many organizations. On the other hand, many organizations use social networks to build their corporate images. For example, organizations use twitter to share short messages with customers on their corporate social responsibility activities and projects (Jue and Kassotakis 61). These messages improve the images of organi zations thus attracting and more customers and investors. In addition, they have introduced a new business paradigm that is necessary in the social media era. Companies and organizations that were little known have become famous in many areas because of use of social networks. They facilitate use of new communication methods, new ways of developing relationships between managers and employees, and facilitate new ways of solving organizational problems and challenges. Many organizations embrace use of social networks because they promote open communication, strong relationships, and transparency among employees and employers (Jue and Kassotakis 63). Finally, social networks facilitate collaboration between employees in achievement of organizational goal and objectives (Rainer and Ceglieski 168). Social networks have made collaboration between virtual teams easy. Teams in different locations can conduct virtual meetings and perform certain tasks together. This has contributed to cost reduction and proper use of time by organizations (Rainer and Ceglieski 168). For example, social networks facilitate crowd sourcing, which is a new concept that has improved efficiency and productivity of many organizations. Disadvantages of social networks Social networks have disadvantages that limit their reliability and usefulness. They include feelings of isolation from other employees, lack of socialization, reduced chances of promotion at the workplace, and exposure of data to online fraudsters (Golden 48). Many organizations conduct many business activities on social networks. Activities such as research, marketing, human resource management, and recruitment are now conducted through social networks. Therefore, employees spend a lot of time online interacting with customers and potential employees. This has reduced physical interaction and as a result created a feeling of isolation in employees (Dahln, Lange, and Smith 83). It is important for employees to feel that they ar e part of an organization and corporate culture. However, social network have widened the gap and facilitated development of isolated work environments that have affected employees adversely. There is no physical contact between employees and customers or potential employees. This has reduced socialization because many activities and tasks are executed virtually. Socialization between employees is one of the most important aspect of improving employee performance and productivity. However, social networks promote virtual socialization that does not offer benefits of social interaction. In traditional marketing, employees interacted physically with customers. This was a very effective way of convincing customers because employees could use emotions to connect with customers (Dahln, Lange, and Smith 85). In contrast, social networks do not facilitate emotional connection between employees and customers, which is an important marketing strategy (Haigh 47). Even though successful, use o f social networks has reduced effectiveness s of certain organizational activities. Use of social networks has reduced employee monitoring. Therefore, it is difficult for an employer to promote an employee because social networks do not facilitate measurement of employee performance. In addition, employees may lose certain benefits and be subject to lower remuneration (Dahln, Lange, and Smith 84). This is because social networks have made execution of tasks easier and faster. For example, employees do not need to travel or make phone calls to convince customers to buy their products. These activities are conducted online through social networks. Employee monitoring is important in order to measure employee performance and productivity, parameters that are used to promote and demote employees (Dahln, Lange, and Smith 88). However, these activities have become difficult with advent of social networks in organizations because managers cannot monitor employees virtually. Another disadva ntage of social networks is threat to data security. Sustained use of social networks exposes an organization’s data to risk of compromise (Golden 50). With absence of fraudsters on the internet, companies risk losing data that could be used to compromise their operations. Many rival organizations hire fraudsters to obtain data illegally form companies that rely on social networks to perform organizational activities. For example, marketing and strategic data of organizations may be obtained from social networks during interaction between managers and employees. In most cases, data and useful information is compromised in cases where competition is stiff between organizations or companies. Certain organizations hack into databases of other organizations and obtain information that helps them gain competitive advantage in the market. In addition, information on customer and marketing strategies could be used to compete with companies that dominate certain markets. Use of socia l networks makes it difficult for employers to monitor employees (Dahln, Lange, and Smith 86). This may lead to poor performance and low productivity. In addition, cost of purchasing, installing, and maintaining technological gadgets is high. Additional costs arise from training employees on ways of using social networks effectively in order to achieve organizational goals and objectives in desired ways (Dahln, Lange, and Smith 87). Conclusion Social networking has introduced new business concepts in the field of communication that have benefited organizations and individuals. Social networks are used for communication and information retrieval. In addition, they allow organizations do business in new ways. They present cost-effective ways of doing business such as cheap marketing and advertisement. Organizations save a lot of money by avoiding traditional methods of marketing and advertisement by focusing on marketing and advertising using tools availed by social networks. However, they have disadvantages too. They contribute to low employee performance, increase costs of operations, create a feeling of isolation in employees, and expose organizations’ data to online fraudsters. For example, rival companies hack into each other’s databases and gain access to useful information that enables them gain competitive advantage over each other. Dahln, Micael, Lange, Fredrik, and Smith Terry. Marketing Communications: A Brand  Narrative Approach. New York: John Wiley Sons, 2007. Print. Golden, Michelle. Social Media Strategies for Professionals and Their Firms: The Guide  to Establishing Credibility and Accelerating Relationships. New York: John Wiley Sons, 2010. Print. Haigh, Paul. Social Network Websites: Their Benefits and Risks. New York: Optimus Education eBooks, 2009. Print. Jue, Arthur, and Kassotakis Mary. Social Media at Work: How Networking Tools Propel  Organizational Performance. New York: John Wiley Sons, 2003. Print. Rainer, Robe rt, and Ceglieski Casey. Introduction to Information Systems: Enabling  and Transforming Business. New York: John Wiley Sons, 2010. Print.

Decision Making at General Motors Essay Example | Topics and Well Written Essays - 500 words - 1

Decision Making at General Motors - Essay Example It also acquired poor performing automobile companies like Cadillac, Pontiac, and GMC. The GM extended its acquisition process to Europe where it successfully acquired the Opel (Germany), Holden (Austraila), and Vauxhall (England). The primary reason behind these mergers and acquisitions was to gain market dominance and wage off completion. To markets their car brands, the GM heavily invested in marketing by decentralizing its operations, with each of its founders heading different divisions within the company (Kettering 56). The introducing of price differentiation marketing policy by Sloan marked another milestone for the GM. The pricing policy has taken into account the differences in income of potential customers, thereby ensuring that irrespective of their income levels, clients could afford to buy the GM car brands. Sloan was also responsible for the institutionalization and coordination of proper decentralization systems of the company structure. This move proved effective in ensuring the GM’s central administration body had firm control over its divisional operations, but emphasizing on divisions’ operational independence in line with the goals of the company (Barrar and Roxane 41). The divisions further got divided into sub-groups headed by executives, who are answerable to the GM’s management committee and the CEO. The company also set up policy groups charged with the responsibility of formulating and setting required standards for the GM’s day-to-day managerial oper ations. It is these strategies that made the company very successful. Some of the major challenges in managing multinational and multicultural organizations like the GM entail differences in national orientations and cultural values. For instance, some processes such as manufacturing, engineering, design, human resource, among others were naturally domestic-oriented, therefore varied across the world.  

Marketing case study Essay Example | Topics and Well Written Essays - 500 words

Marketing case study - Essay Example The closing technique used by Frank was appropriate and suitable to the given situation because as he had made strong selling points, Abby showed certain objections and tentative questions (â€Å"Trial Close,† n.d.). It was also because Frank May wanted to steer the conversation in the right track, to know his real prospect (Paterson, 2006). When the time the customer had come up into a decision, the commitment had been obtained (â€Å"Closing techniques,† n.d.). The future close is a closing technique wherein the closing of the transaction could be in a future date, like â€Å"How much time to you need to think about it Abby? †¦ I know you can’t decide right now, what do you think?† Another method is adjournment close, which basically refers to the consideration of time being offered for the prospect to think, like â€Å"Being the senior purchasing director of Moor International, I know this decision is very relevant to you, I’ll give you time to consider about this. Can I count to it?† Conditional close is about giving conditions when objection occurred from the prospect in order to make a purchased of the product/service, like â€Å"The 50% I guess is only an estimation, if I can figure out the exact percentage of site that needs the scanner, will you choose our product?† A. Selling benefits not features – Frank’s performance was unsatisfactory for he was actually selling the features of the company and not the benefits the prospect can get. He said they had built the finest engineering staff over the past 5 years, what’s in it for Moore? He should refer on what the system can do for Moor because the expenditure can be justified by the benefits but not on the function. B. Using trial closes – The performance was good for he successfully performed the trial close technique with Abby. He responded on the objections and immediately closed the conversation. The good performance in using the trial close method made by Frank increased his performance. C.

Behavior and performance of the individual

Behavior and performance of the individual INTRODUCTION A group is defined by Ivancevich et al (2008) as two or more individuals interacting with each other to accomplish a common goal. Groups are important aspect of work pattern of an organization (Mullins 2002) and a part of modern life (Ivancevich et al 2008). A group can be formal or informal (Armstrong 2009). Informal groups according to Newstrom (2007:277) Are established by the organization and have a public identity and goal to achieve while formal groups emerge on the sense of common interest, proximity and friendship. Informal groups are set up by the organization in other to achieve organizational goals while formal groups are set up by individuals for the purpose of satisfying the needs of its members (Armstrong 2009). The group used for the purpose of this study is the formal groups. This study will analyze the impact the group has on the individual, factors affecting the behavior of the individual, human relations theory and the factors affecting the behavior and performance of the individual in the group. IMPACT OF THE GROUP ON THE INDIVIDUAL The performance of a group depends on how well its members engage in communication with each other or interacts with each other and also on how the individual learns in the group (Mullins 2002). Mullins (2002:465) argues that how people behave and perform as members of a group is as important as their behavior or performance as individuals. Usually, lack of interaction between the individual and members of the group will have effect on the performance of the group as well as the individual in the group and result to lack of satisfaction for the individual (Mullins 2002). It is believed that the group generates better ideas than the individual does, by drawing resources from individual members of the group (brainstorming), the group thereby brings in more ideas and input into decision process than a single person can (Robbins 2001). In one of my experiences in a group I learnt that groups can be rewarding to the individual because an individual can actually learn from other members of the group. I joined a decoration group in my church and we were told to decorate the church for a program, we all had our ideas on how we want the decoration to look like but instead of pursuing personal goals we brought our ideas together and we came up with a better idea and I also learnt things I did not know before, also I found the experience challenging because I had to think beyond what I know in other to be able to contribute but at the end I left with more knowledge than I went in with. It is also believed; however, that group ideas can hinder creative thinking, in other words, individuals will ignore their idea in other to conform to the idea of the group (Mullins 2002). For example, as a member of a group of four in one of my classes in Salford University, we were asked to solve a particular question, we were different people with different beliefs, attitudes, perception, culture and behavior, however, three out of four were in agreement but one particular person in the group had a different idea from what the rest of us had and was trying so hard to convince us which was impossible because it was one against three, in other to avoid conflict the individual had to ignore the idea and agree with that of the group. Groups bind the individual and members of the group in togetherness and in other to be in togetherness, individuals have to see themselves as members of the group and not isolate themselves in other for them to achieve the goal of the group and also to meet their needs (Robbins 2001). Huczynski and Buchanan (2007) discussed the work of Tayfel and Tunner (1986) who argued that as long as individuals see themselves as more important than the group the group cannot function effectively. However, It is believed that individuals have different needs or reasons for joining or been in a group and it can be the need to fulfill social needs, achieve group goals or to derive greater economic benefits or for social security reasons, which is believed that groups can serve as a medium of meeting these needs of the individual (Ivancevich et al 2008) and in other to remain a member of the group and to meet these needs the individual must set aside their personal goal to achieve the groups goal ( N ewstrom 2007). FACTORS AFFECTING INDIVIDUAL BEHAVIOR There are different types of ways of explaining the behavior of the individual in a group; they are Perception, Attribution, Orientation, Role and branded rationality (Armstrong 2009). Perception is one way of explaining the behavior of an individual in a group. Perception according to Maund (2001: pg 444) is the process by which individuals interpret sensory impression so that they can assign meaning to it. Perception is when an individual gives meaning or interprets the things happening around them and people tend to perceive situation that satisfies needs, emotions, attitudes or their self concept (Ivancevich et al 2008). Members of a group can see the same thing or be in the same situation but their interpretation of the situation will be different from each other based on how they see it (Mullins 2007). Attribution according to Luthans (2002:197) refers to how people explains the cause of anothers or their behavior. Attribution can be the way people interpret the situation they are in (Armstrong 2009). Attribution can lead to conflict in a group because the way one person see things (perception) may not be the same way another sees the same thing (Armstrong 2009). While Orientation can be said to be an individuals attempt to make sense of life which can be different from that of the group (Armstrong 2009). Role is the part played by the individual in caring out their duties (Armstrong 2009). There is a particular role expected from the members of the group once they have lived to the expectation of the role then it is believed they have performed their role successfully and it is believed that this role shapes the individuals behavior (Armstrong 2009). While branded rationality can be said to be the ways individuals understands how complicated the situation they are in is and their reaction to the situation limits the way they behave rationally (Armstrong 2009). Huczynski and Buchanan (2005:279) discuss the work of Marion Hampton (1999)who argues that groups are seen as taking over the individuals mind, depressing intelligence, eliminating moral responsibility and forcing conformity, they can cause their members a great deal of suffering and despair and can perpetuate acts of cruelty. There are various factors affecting the individual in the group, But before explaining that we are going to analyze a theory that explains what effect a group has on the individual. HAWTHORNES THEORY (Human relations approach) The theory that explains the effect of groups on the individuals behavior and performance is the Hawthorne experiment of the human relations theory written by Elton Moyo (Mullins 2002). The experiment is called the bank wiring observation room experiment; the experiment was carried out on 14 men who were organized into three subgroups which contained three wires, a supervisor and an inspector that moved around the group (Moorhead and Griffin 1995). After the study there were two major findings; The level of interaction that was observed among the men showed the existence of informal groups within the three groups and, It was also revealed that these groups develop norms or rules that guides behavior and also set structures to enforce the rules (Moorhead and Griffin 1995) The hawthorns researcher found that the group established a level of output for its members (Mullins 2002). They found out that the group did not produce up to what they are capable of producing; they produced below their capability which had effect on their earning because their output was low(Moor head and Griffin 1995). The group produced a specific level of output for its members which are the only accepted level of production, in other to be accepted the individual has to slow down production when getting close to the accepted level of production in other not to over produce (Moorhead and Griffin 1995). Moorhead and Griffin (1995) discuss the work of Roethlisberger and Dickson (1939) who points out that The social organization of the bank wiremen performed a twofold function which is to protect the group from internal indiscretions and to protect the group from outside interference. Moorhead and Griffin (1995) also points out that almost all the activities carried out by the group can be said to be a means of controlling the behavior of its members. The research shows that peer pressure has more effect on the individual than things that may encourage the individual and forces of control or orders from management, individuals would rather do things required by the group than doing things that would encourage or reward their actions (Mullins 2002). This theory shows how working in a group can be both challenging an rewarding for the individuals which leads us to the factors affecting the performance and behavior of the individual in the group. FACTORS AFFECTING THE INDIVIDUAL PERFORMANCE IN THE GROUP Group norms Norms according to Greenberg and Baron (2008) can be defined as the generally agreed upon informal rules that guides the behavior of the members in a group. Norms influence group behavior and refer to what should be done and also represents value judgment and appropriate behavior in social situations (Psyblog 2010). Norms are of great importance to groups in controlling behavior and in measuring performance (Hanh 2007). Groups have norms that are set to guide members behavior (Greenberg and Baron 2008) and also to reduce ambiguity in terms of behavior that are of importance to the group (Rollinson 2005). Norms are set up in groups which the individual must conform with and groups have ways of making the individual conform to such norms (Rollinson 2005). Norms keeps the group functioning as a system instead of as a collection of individuals and members of the group come together to achieve a common goal instead of pursing individual groups (Hanh 2007). Groups do not set rules or norm for every situation but only set rules for situations that are of importance to the members of the group which could be in relation to their job or how they communicate with each other or with others outside the group (Hanh 2007). Group norms makes life predictable, individuals know what is expected of them, know their roles and how much time to spend in the execution of their job, know the values and beliefs and the image of the group, and subscribe to the norms of the group (Rollinson 2005). Norms are usually assessed to know if group members are interacting with each other which can be rewarding and which gives the individuals a sense of belonging (Heathfield 2010). Group members come together to develop the group norms which gives the individual a feeling of belonging, sense of identity and feelings of security because they were part of the making of the rules (Brooks 2005). Norms are believed to be of importance because some members may harm the project or the success of the group with their behavior or action unintentionally but if there is agreed upon framework of interaction, misunderstandings and negative conflicts in the group can be prevented (Heathfield 2010). However, group norms can have negative effect on the individual (Armstrong 2009). According to Psyblog (2010) who argues that groups rarely come up with great ideas because the individual in them are powerfully shaped by group norms and the rules of what people are and how they must behave it is believed that changes are hard to spot unless they are carefully measured, individuals deny their own beliefs, ideas and senses just to conform with the groups even if they are wrong (Psyblog 2010).it is believed that, Norms serves as a form of constraint to the individuals, it hinders them from thinking freely because they would not want to think outside the group norms or the groups way of doing things, individuals can not pursue their personal goal, can not see things from their point of view because it might clash with the goals of the group (Psyblog 2010). Social Support Social support according to Dalgard (2009) is receiving help from other people when in need of help. An individual can receive support among groups of people who have a similar problem to what they have and in their relationship with others be it their family or friends (Curtis 2009). Curtis (2009) argues that if you have a support network you will not feel as alone; you will learn new ways to deal with your problem and may try harder to overcome it. Group members can serve as as a source of support, advice and encouragement to an individual facing any difficulty and also the individual can be a source of support to the group (Curtis 2009). Individuals in a group can benefit from the members of the group while members who are not part of the group cannot enjoy such benefits, having friends to talk with, to gain insight from, to listen to during times of need or borrow money from, all this are forms of support (Scott 2007). Social support makes the individual safe and gives them a feeling of being loved and cared for (Rollinson 2005). In one of my experience when I was writing my final dissertation for my bachelor degree, I wrote on the societal support for the elderly people in my community and I had the privilege working with the elderly people in that community and I found out that most of them lack social support from their family and friends, in other to feel loved, feel secure or have a feeling that they belong they had to join a group with the believe that the group would be able to meet their needs. Peer Pressure Peer pressure is another factor that has effect on the behavior of the individual in the group. Peer pressure is when other people impose pressure on a person (Nemours 2010). Peers have influence over others, by listening to other people a person learns from them and they also learn from the individual (Nemours 2010). Some individuals usually join groups in other to fit in, so in other to fit in the individual goes along with the idea of the group and sets aside their idea and go along with the groups idea to avoid being bullied by the other members of the group (Nemours 2010). However, peer pressure can have a positive impact on the individual because it can push the individual into doing the things they have no courage of doing or talking the individual out of doing things thats not in their best interest (Wilmer 2010). Individual Accountability Individual accountability can be defined as an obligation or willingness to accept responsibility or to account for ones action (McDaniel 2007). Individual accountability is a foundational component as it evaluates an individual core competence, strength and weaknesses (McDaniel 2007). Its the individual taking responsibility for their action in carrying out their duty or them being accountable for their duties (McDaniel 2007). The individual must be accountable for achieving its goal and for its contribution to the group, individual accountability occurs when performance is assessed and the result are given back to the group and the individual in other to ascertain who needs more support, encouragement and assistance (Cooperate learning center 2009). Accountability is not to punish mistake or to generate immediate result but to ensure the individual gives all their best in the achievement of goals and behaving responsible to one another (Luthans 2002). By empowering them over job pe rformance and then holding them accountable for the outcomes (Newstrom 2007). Conflict Rollinson (2005:401) defines conflict as the behavior of an individual or a group when purposely sets to block or inhibit another group or individual from achieving its goals. Competition is one of the main causes of conflict in a group, when the members of a group are in competition against each other it can lead to conflicting interest (Rollonson 2005). Some groups encourage competition because they believe that when members of the group compete against each other it will result to successful performance or quick performance but mostly it might lead to conflict (Rollinson 2005). However, Vodosek (2007) argues that Researchers have noted that high level of task conflict can lead to reduced member satisfaction and commitment to the group Individual have different interest, skills, personality and attributes which may act as cohesion or a clash in the group (Brooks 2009). Some individuals tend to work towards achieving personal goals by doing so they tend to ignore the goals of the group and focus more on achieving their personal goals which might lead to conflict in the group (Newstrom 2007). CONCLUSION It can be assumed that, groups have both positive and negative effect on the individual, and for the individual, being a member of a group can be rewarding as well as challenging as working alone. Working alone as an individual might lead to a quick decision making but working in a group can lead to a more effective decision making, because it is a group of people with different ideas, perception, attributes and behavior coming together to form the group (Rollinson 2001), also the individual can also learn from the other members of the group. However, it is believed that there is no ideal individual for a particular job, that no individual can have all the necessary qualities needed for a job but a group of individuals can, and when they come together with their different qualities it can lead to a successful decision making (Antony Jay, cited by Mullins 2002). REFERENCES Armstrong, M. (2009) Armstrongs Handbook of Human Resource Management Practice, 9th edn, Kogan Page, London. Brooks, I. (2009) Organizational Behavior: Individual, Groups and Organisation, 4th edn, Prentice Hall, Harlow. Cooperative Learning Center (2009) Cooperative Learning Co-operation.org www.co-operation.org/pages/cl.html#accountability [Accessed 10/03/2010]. Curtis, J. (2010) Support groups and social support Yahoo.com health.yahoo.com/mentalhealth-treatment/support-groups-and-social-support/healthwise-ug4350spec.html [Accessed 11/03/2010]. Dalgard, O.S. (2009) Social Support: Definition and Scope Euphix.org www.euphix.org/object_document/o5479n27411.html [15/03/2010]. Elizabeth Scott, M.S (2007) Social Support: The Hows and Whys of Cultivating a circle of friends About.com Guide stress.about.com/od/relationships/a/circleoffriends.htm [11/03/2010].s Greenberg, J., Baron, R.A. (2008) Behavior in Organizations, 9th edn, Pearson Education, New Jersey. Hahn, M. (2007) Group norms in organizations ArticleGratuits.com www.en.articlesgratuits.com/group-norms-in-organizations-id1546.php [15/03/2010]. Heathfield, S.M. (2010) How to develop group norms About.com Guide humanresources.about.com/od/teambuilding/ht/group_norms.htm [15/03/2010]. Huczynski, A. A., Buchanan, D.A. (2007) Organizational Behavior, 6th edn, Prentice Hall, Harlow. Ivancevich, J M, Konopaske, R, Matteson, M T (2008) Organizational Behavior and Management, 8th edn, McGraw-Hill/Irwin, Newyork. Luthans, L. (2002) Organizational Behavior, 9th edn, McGraw-Hill, Newyork. Maund, L. (2001) Introduction to Human Resource Management: Theory and Practice, Palgrove, London. McDaniel, D. (2007) How Important is Individual Accountability www.everyjoe.com/articles/how-important-is-individual-accountability-198/ [Accessed 10/03/2010] Moorhead, G. Griffin, R.W. (1995) Organizational Behavior: Managing People and Organizationa, 4th edn, Houghton Mifflin Company, Boston. Mullins, L. J. (2002) Management and Organizational Behavior, 6th edn, Pearson, Harlow Nemours (2010) Dealing with peer pressure Kidshealth.org kidshealth.org/kid/feeling/emotion/peer_pressure.html [13/03/2010] Newstrom, J. W. (2007) Organizational Behavior: Human Behavior at Work, 12th edn, McGraw-Hill, Newyork. Psyblog (2010) Why group norms kill creativity, Spring.org.uk www.spring.org.uk/2009/06/why-group-norms-kill-creativity.php [Accessed 11/03/2010]. Robbins, S.P (2001) Organizational Behavior, 9th edn, Prentice Hall, New Jersey Rollinson, D. (2005) Organisational Behaviour Analysis: An integrated Approach, 3rd edn, Pearson Education, Harlow. Vodosek, M. (2007) Intergroup conflict as a mediator between cultural diversity and work group, International Journal of Conflict Management, Volume 18, Issue 4 Wilmer, D. (2010) The difference between negative and positive peer pressure About.com Guide parentingteens.about.com/cs/peerpressure/a/peer_pressure.htm [Accessed 23/03/2010].